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eBook Maximizing Your SAP CRM Interaction Center download
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Author: John Burton
ISBN: 159229197X
Subcategory: Computer Science
Pages 463 pages
Publisher SAP PRESS; 1 edition (October 28, 2008)
Language English
Category: Other
Rating: 4.1
Votes: 734
ePUB size: 1659 kb
FB2 size: 1322 kb
DJVU size: 1258 kb
Other formats: docx mbr docx lit

eBook Maximizing Your SAP CRM Interaction Center download

by John Burton


Reading this book by John Burton I realized the words of manager were .

Reading this book by John Burton I realized the words of manager were prophetic. The author has done complete justice to the topic. The Interaction Center has got a specific purpose even though the underlying views may be same. Also there are many features in IC which are less used and not known to the CRM community at large. Introduces the topic and touches upon the history of IC and SAP CRM IC. Computer Telephony Integration(CTI) and Multi-Channel Integration– This is a very effective chapter which will help you understand the telephony related concepts.

You'll discover what the SAP CRM Interaction Center is, and learn how to maximize it through customization .

You'll discover what the SAP CRM Interaction Center is, and learn how to maximize it through customization and enhancement. Each chapter describes specific functions, explains why they are useful, and then demonstrates how to use and customize them. Whether you're a newcomer to SAP CRM and need an introduction to the Interaction Center, or you're a current SAP CRM IC user who wants to know what's new and find out how to customize your options, this book will give you the answers you need.

It introduces you to the SAP CRM Interaction Center and provides guidance on how to maximize it through .

It introduces you to the SAP CRM Interaction Center and provides guidance on how to maximize it through customization and enhancement. Each chapter describes specific functions in the Interaction Center and why they are useful, and then goes on to dem This is a must-have resource for anyone interested in learning how to optimize and maximize the SAP CRM Interaction Center. It introduces you to the SAP CRM Interaction Center and provides guidance on how to maximize it through customization and enhancement.

Select Format: Hardcover. ISBN13:9781592291977.

Maximizing Your SAP CRM. Interaction Center. Documents Similar To Maximize your SAP CRM Interaction Center. Carousel Previous Carousel Next.

This SAP CRM tip comes courtesy of John Burton, SAP, who is speaking at our upcoming CRM 2011 event, March 22 – 25. .

This SAP CRM tip comes courtesy of John Burton, SAP, who is speaking at our upcoming CRM 2011 event, March 22 – 25 in Orlando, FL and who is the author of the book Maximizing Your SAP CRM Interaction Center. Discover what the SAP CRM Interaction Center is, and learn how to maximize it through customization and enhancement. Get an introduction to the features of the Interaction Center (IC) user interface. The various elements of an SAP CRM Interaction Center User Interface.

SAP CRM Interaction Centre Book. Maximizing Your SAP CRM Interaction Center ®. ww. ap-press. Descripción: sap crm. k. Maximize Your Brain Power. Brain PowerFull description.

Items related to Maximizing Your SAP CRM Interaction Center. John Burton (Palo Alto, CA) has been involved with CRM at SAP since 1999

Items related to Maximizing Your SAP CRM Interaction Center. John Burton Maximizing Your SAP CRM Interaction Center. Whether you’re new to SAP CRM and need an introduction to the Interaction Center, or you’re a current SAP CRM IC user who wants a resource to help you customize your options, this book will provide many of the answers. John Burton (Palo Alto, CA) has been involved with CRM at SAP since 1999. He is currently a Product Manager for SAP for the CRM Interaction Center.

Director, CRM Product Management. Author, Book: Maximizing Your SAP CRM Interaction Center, ISBN 978-1-59229-197-7, Galileo Press In. December 2008, ~450 pages. SAP. Meet all of our contributors . Visit C. AP.

2 [ Learning Points Discover useful tools, features, and customizing options you might not know existed in the SAP CRM Interaction Center. Learn how to use these tools to increase agent productivity and extract greater value from your SAP CRM system

2 [ Learning Points Discover useful tools, features, and customizing options you might not know existed in the SAP CRM Interaction Center. Learn how to use these tools to increase agent productivity and extract greater value from your SAP CRM system. This session is targeted primarily at individuals who already have a basic level of familiarity with the SAP CRM Interaction Center

This is a must-have resource for anyone interested in learning how to optimize and maximize the SAP CRM Interaction Center. It introduces you to the SAP CRM Interaction Center and provides guidance on how to maximize it through customization and enhancement. Each chapter describes specific functions in the Interaction Center and why they are useful, and then goes on to demonstrate how to use and customize these functions. You’ll find general information about the SAP CRM Interaction Center, and then learn how to implement, use, and customize these features. It covers essential topics, including Computer Telephony Integration and Multi-Channel Integration, the different types of Interaction Centers, a review of Interaction Centers by Industry, IC Marketing, IC Service, Shared Services Center, Telesales, IC Management, Partnerships, and common questions and misconceptions about IC. It also includes customer success stories, SAP’s current and future plans, a roadmap, and long-term vision for the Interaction Center. This book is up to date for CRM 2007 and provides useful information for all versions of the IC WebClient, with tips and suggestion on why it is good to upgrade.Whether you’re new to SAP CRM and need an introduction to the Interaction Center, or you’re a current SAP CRM IC user who wants a resource to help you customize your options, this book will provide many of the answers.

Pemand
This book by John Burton is a must read for anyone diving into the SAP CRM Interaction Center for the first time, but also essential for those familiar with the product and its previous versions already. John not only covers basic terminology and gets everyone on the same page, but he also gives a little history, a whole lot of current functionality and CRM integration information, and some insight into the future direction of the product. I've worked in the Interaction Center space for over five years, and I still learned so much from this book. It should be required reading for consultants and business analysts alike, as well as Call Center managers. Anyone navigating a CRM implementation, or upgrading, or planning subsequent phases of their implementation, and wants this type of complete overview of all Interaction Center scenarios(from Marketing to Sales to Service within the IC), but is also interested in the technology behind an Interaction Center, would benefit from reading this book. I hope more SAP Press books are as thorough but as comprehensive as this book. John has written a solid book showcasing his deep knowledge of the indsutry and the product.
INvait
This book is highly recommended for anybody who is involved with SAP CRM Interaction Center. The book covers all the aspects of the IC from business processes to technical detail explanation. Even though the book explains the technical aspects, it is not too complex to understand. John also wrote several articles for CRM Expert Online already, and with this book you can relate to them and even get more in-depth knowledge of the IC.

As I am working on SAP CRM Interaction Center area, many SAP consultants also use this as a bible/reference for IC implementation. This is the must-have for everyone who is implementing/using SAP CRM IC.