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Moneymaking
Author: James A. Unruh
ISBN: 0201590433
Subcategory: Biography & History
Pages 224 pages
Publisher Basic Books (September 8, 1996)
Language English
Category: Moneymaking
Rating: 4.1
Votes: 168
ePUB size: 1162 kb
FB2 size: 1390 kb
DJVU size: 1271 kb
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eBook Customers Mean Business: How World-class Companies Build Relationships That Last download

by James A. Unruh


Customers Mean Business book.

Customers Mean Business book. Here is the gold mined from interviews with people from companies.

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California Nursery Company - Roeding Southwest Railway Library San Diego History Center Cathedral City Historical . Unruh, James A. Publication date.

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Items related to Customers Mean Business: How World-class Companies. ISBN 13: 9780201590432. Unruh, CEO of Unisys Corporation, details a six-stage process for retaining and attracting customers, developing employee skills in customer focus, and using new measurement systems and technology, demonstrated with real-life stories from interviews with people from some 100 companies from the US, Canada, and Europe.

Customers mean business. six steps to building relationships that last. Published 1996 by Addison-Wesley in Reading, Mass. Case studies, Customer services, Management, Customer relations, Success in business, Klantgerichtheid, Klantenservice, Protected DAISY, In library.

James Arlen Unruh is an American author and bank executive

James Arlen Unruh is an American author and bank executive. Customers Mean Business: How World-class Companies Build Relationships That Last ) 1996.

Building relationships is key to learning your customers’ needs. Promoting your business and listening to your customers are equally important. Rather than just telling customers about your business, have conversations with them. And, you may gain more returning customers, referrals and net income in the process. As a small business owner, you have an advantage when it comes to building customer rapport. Find out what your customers need, then show them that you have a solution to their problem.

They want to build and maintain lasting-and hips .

They want to build and maintain lasting-and hips with their customers. That, they believe, is what getting close to the customer means. Virtually all those customers have also continued to do some business with Superior, giving the company their last-minute smaller shipments, severely testing Superior’s ability to provide quality service. Superior’s managers did not adequately consider the differences between the market for computers and the market for shipping services, from the customers’ point of view.

The reality is that business relationships require the same effort to. .

The reality is that business relationships require the same effort to maintain as any other relationship. When you get back to the office, enter those notes into your address book or contact system. Later, you will want to be able to enter keywords like 'sailing' or 'wireless' or 'French' and find all the people you know who match that keyword. When I see interesting news stories I forward them to people who I think would find them relevant," says Scanlin of Born to Sell.

You need to become one of those companies. It's about building companies that leave the world a better place. Put the love back in the business - build relationships with your customers and employees to withstand the tests of time. This book will show you how. You'll find specific, practical guidance on transforming every relationship you have: with customers, associates, partners, investors, and society. If you want to be sis your blueprint. People show up for people who care.

Unruh, CEO of Unisys Corporation, details a six-stage process for retaining and attracting customers, developing employee skills in customer focus, and using new measurement systems and technology, demonstrated with real-life stories from interviews with people from some 100 companies from the US, Canada, and Europe. For managers. Annotation c. by Book News, Inc., Portland, Or.