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eBook Introduction To Real Itsm download
Humor
Author: Rob England
ISBN: 1438243065
Subcategory: Humor
Pages 124 pages
Publisher CreateSpace Independent Publishing Platform; 1 edition (September 4, 2008)
Language English
Category: Humor
Rating: 4.4
Votes: 718
ePUB size: 1926 kb
FB2 size: 1528 kb
DJVU size: 1890 kb
Other formats: azw docx txt mbr

eBook Introduction To Real Itsm download

by Rob England


This book is soley a book making fun of ITSM. Rob England achieves something rarely done in the IT Industry; he creates a guidebook that is both Practical and Enjoyable.

This book is soley a book making fun of ITSM. If you want to release your work stress on ITSM and have a good laugh on it, get this book. While so much energy is focused on "Best Practices" and "Gold Standard" performance, Rob dares to speak what so many in IT know; that the majority of our time is spent dealing with "good enough" and "getting to done," despite the corners that may need to be cut to get there.

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This document is a selection of extracts from the book Introduction to Real ITSM

This document is a selection of extracts from the book Introduction to Real ITSM. Real ITSM represents the leading edge in Real ITSM thinking, providing thought leadership to the industry and ensuring that it will remain fresh for years to come. The fact that there is a fundamental contradiction between these three statements has not escaped us, but it doesn’t seem to trouble ITIL so we won’t let it distract us either. These are early days for Real ITSM.

Service Management is all the rage in IT at the moment, hence "ITSM". The leading description of ITSM is ITIL(r). This book is not about ITIL. Service Management is all the rage in IT at the moment, hence "ITSM".

Rob England answers questions about his humorous take on service management for IT professionals in his book "Introduction to Real ITSM

Rob England answers questions about his humorous take on service management for IT professionals in his book "Introduction to Real ITSM. England explains that "Real ITSM" is a tongue-in-cheek satirical look at the real-life processes of IT Service Management compared with the "official" defined processes published in authorized books of frameworks, such as "IT Infrastructure Library" (ITIL). Rob England, IT Skeptic blogger, has offered a satirical outlook on service management for IT professionals in his book Introduction to Real ITSM.

These are books and articles about managing services, as well as. .

These are books and articles about managing services, as well as personal blogs of ITSM-experts. Picture Sascha Kohlmann, CC. Selection of articles. Rob England is an expert in the fields of ITSM and DevOps and author of several books on the topic.

Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by.He is the author of a popular blog The IT Skeptic at ww. tskeptic.

Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz, voted the best speaker at the 2011 itSMFnz national conference, and is acknowledged as a contributor to the ITIL 2011 core book Service Strategy. org, a humorous book Introduction to Real ITSM, and a number of internet articles taking a critical look at IT's absurdities, especially those relating to ITIL. He is also a paid-up Skeptic

Introduction to International Legal English is an intermediate level course for law students or newly-qualified lawyers who need to use English in their legal work or studies.

Introduction to International Legal English is an intermediate level course for law students or newly-qualified lawyers who need to use English in their legal work or studies.

This humorous book is for those who work in Information Technology (IT) and for those who have IT done to them. Service Management is all the rage in IT at the moment, hence "ITSM". The leading description of ITSM is ITIL(r). This book is not about ITIL. Really. Real ITSM(tm) is a tongue-in-cheek satirical look at what the real-life practices might be, as compared to the idealised models in frameworks like ITIL or COBIT or ISO20000 or ... "[My wife] read the introduction and said it was the first IT book that held her interest past page two" Change Manager, postal service "I experienced numerous moments of amusement, humor and outright hilarity, which made reading this book at my desk during work hours a bit difficult." Bob Grinsell For more on Real ITSM (and more samples from the book!) come to the Real ITSM world at www.realitsm.com
Nidor
This is the Dilbert version of ITSM. It was a great way to look at how most companies do business today and the need to shift to how we view Services and their delivery to the customer. A big thanks to Charlie for recommending this read, too.
Efmprof
I've been in and around IT service delivery/management for over 20 years now. And I've been crusading for best (or even just sensible) practice the entire time.

I loved this book. Many organisations, mostly unintentional, promote exactly this form of disfunctional service management. It is a perfect lesson in what not to do.

My favourite was the Wright Cycle. I've seen it far too often and it appeals to my black sense of humour.

Highly recommended to all who deal in service management.
Hallolan
Did not realize this was just management-hating satire.
Maman
This book is soley a book making fun of ITSM. If you want to release your work stress on ITSM and have a good laugh on it, get this book. If not, go somewhere...
Dogrel
Great book. Don't miss "The IT Skeptic Looks at CMDB", which is, in my view, essential reading for CIOs and people in IT.
Dorizius
Rob England achieves something rarely done in the IT Industry; he creates a guidebook that is both Practical and Enjoyable. While so much energy is focused on "Best Practices" and "Gold Standard" performance, Rob dares to speak what so many in IT know; that the majority of our time is spent dealing with "good enough" and "getting to done," despite the corners that may need to be cut to get there.

This book is a fun read and despite the sarcastic bent, it provides a positive and encouraging message to those in the industry. It gives an honest portrayal of the day to day work of IT. An enjoyable read!
Frlas
REAL ITSM es un modelo nacido de la voluntad de demostrar cómo se hacen las cosas en el mundo real, lejos de los modelos conceptuales que manejamos los "onanistas del ITIL", como nos llama en algún sitio la personalidad desdoblada del IT Skeptic llamada "el IT Swami".

Es un libro ácido y humorístico en el que se describe un framework que, a la inversa que ITIL, presenta las prácticas reales de la industria en lugar de las "mejores prácticas" hipotéticas que deberíamos cumplir.

Así, se compone de un Ciclo de la Muerte del Servicio en el que se describen las siguientes fases:

* Service Reaction: La planificación y la estrategia están prohibidas. Todo el modelo Real ITSM actúa como respuesta a las presiones del negocio.
* Service Demand: Los servicios se crean únicamente como una concesión ante la demanda de los usuarios.
* Service Tamming: Los servicios llegan al entorno productivo de manera inesperada y, por supuesto, sin aviso previo. La primera prioridad es conseguir ganar algo de control sobre ellos.
* Service Nursing: Una vez que están en producción, el foco es conseguir mantenerlos vivos el máximo tiempo posible para maximizar los ingresos que generan (al área TI)
* Continual Service Assessment: Mantendremos a la gerencia, a los consultores y en general a todo el equipo de trabajo felizmente ocupados midiendo y evaluando los servicios.

Entre sus páginas encontraremos momentos especialmente hilarantes, guiños a lo que todos hemos vivido en algún que otro momento y, si leemos entre líneas, verdades interesantes de asumir como prácticas recomendadas (si Rob lee esto, me pondrá en su filtro Anti-Spam, estoy seguro!).

Por ejemplo, en la sección dedicada al proceso de Gestión de Proveedores dice:

[" Los proveedores habitualmente gestionan los Departamentos de IT adecuadamente. El único problema suele aparecer cuando el equipo IT se pelea por ver quien va a ser la persona de contacto con el proveedor, ya que este es un rol apetecible para todos aquellos a los que les gustan los gadgets, paraguas, camisetas o polos de golf y a los que les gusta viajar [...]

De cara a optimizar el ser gestionado por un proveedor, lo mejor es tratar de convertirse en cliente de referencia, porque así se consiguen beneficios importantes como

Amor y Atención: Los clientes de referencia consumen de lejos una cantidad de recursos y de atención superior a la que podría ser sostenible en más que unos pocos clientes, así que sé uno de ellos.

Gloria: Los proveedores te harán parecer un héroe, apareciendo en carteles y fantásticas presentaciones.

Conferencias: a cuántas conferencias te invitarán como CIO de referencia, para que seas tú quien explique lo bien que te han atendido. Despues de 20 minutos de charla podrás pasear o disfrutar de lugares insospechados, porque las conferencias siempre se realizan en lugares de lo más exoticos

Celebraciones: en caso de derrota, declara la victoria. Aunque el proyecto de varios cientos de miles de euros se haya ido al garete, el proveedor te ayudará a conseguir que parezca un gran éxito. "]

En definitiva, es un libro muy recomendable para aquellos que quieran entender cómo funciona el mundo real y quieran echarse unas risas en perfecto inglés de Nueva Zelanda. Además, ahora hay que aprovechar que la promoción de Precio Especial de Navidad se ha cambiado a Precio Especial de Recesión así que por unos pocos dólares lo puedes tener sobre tu mesa.

Ah! Por cierto... que como buen framework, viene acompañado de un esquema de certificación profesional, esquema de certificación de las prácticas en la empresa y website colaborativa donde la comunidad añade e intercambia conocimiento y experiencias. Más información en [...]
If you've read "real" BOK publications dealing with service management, this should get a smile from you. It pokes fun at the IT department, the business' management and the people whousually evolve around the whole environment.

The Wright cycle, the 3 Ds of design, or the Management Management are concepts that could possibly get you ahead in your implementation of service solutions. Notice the adverb 'possibly'.

An interesting spoof. I wish it had been a tad longer, and maybe go one step further in the satire. Nonetheless a good read.